Which Questions Should You Ask Your HVAC Dealer?

Choosing a new HVAC system means making a significant investment in your home and long-term comfort. Making the wrong choice can lead to frustration and higher bills while choosing wisely can mean enjoying a system that can reliably keep your home cool in the summer and warm in the winter. In many cases, the outcome you get to experience will depend on the HVAC dealer you select.

Since you're most likely not an HVAC expert, you might not know how to distinguish one dealer from another. These four questions will help you learn a little more about the companies you're considering and, ultimately, decide on the right one for your home and budget.

1. Do You Prefer Any Specific Brands?

The HVAC brand landscape can be complex, with multiple companies producing similar units under different brand names. Many HVAC dealers work with a limited number of brands and may prefer specific options due to reliability, ease of maintenance, parts availability, or other factors. It's usually a good idea to start by asking your dealer about their preferred brands and justifications.

While you don't need to choose the brand your dealer recommends, don't ignore the importance of receiving a recommendation from a source with experience and expertise.

2. Can You Perform a Full Load Calculation?

The easiest way to replace your HVAC system is to choose a new one with a similar capacity. However, this approach won't always get you the most efficient system. Instead, it's best if your dealer can help you perform a load calculation for your home. This calculation will tell you how much cooling or heating capacity you need so you can buy new HVAC equipment that's appropriate for your home.

3. What Type of Support Do You Offer?

Most dealers will provide a warranty on labor for products they install, but this isn't the only form of long-term support you need to consider. You'll also want to ask if your dealer can provide emergency service if something goes wrong or if they offer annual maintenance inspections and tune-ups. Sticking with the same company for these tasks can simplify the care and maintenance of your HVAC system.

4. Do You Provide Any Financial Incentives or Support?

A good dealer will try to get you the best deal possible on your new HVAC system purchase. Many manufacturers may offer seasonal deals, such as rebates on specific systems, and some states provide incentives for upgrading to higher efficiency equipment. Your dealer should be able to look into these options for you to ensure you get the best price possible for your new HVAC gear.

While discussing financial incentives, you should also ask about financing and installment plans. HVAC systems are relatively expensive, so a financing plan can help ease the burden and allow you to install a new system without breaking your budget.

For more information, contact a company like Trane South.